APC Overnight Claims Process Explained….
Loss, Part Loss or Damage?
Loss - This category covers the majority of claims and is used when everything from the consignment is missing . It can also be used if you have multiple items in your consignment, but there are only some items missing, provided that the entire box/es are missing and not just some of the goods from inside the box.
Part Loss - If your consignment has arrived and some goods are missing from inside the parcel, this is classed as a part loss.
Damage - If your parcel is damaged whilst travelling through our network and is not on our exclusion list. Please note that if the packaging is deemed insufficient you will not be able to claim for damages to your freight.
Claim Timeline
Loss - You have 20 business days to notify us of a loss and 30 business days to submit the information to support the claim.
Part-Loss - You have 3 business to notify us of a part-loss of a consignment and 10 business days to submit the information to support the claim.
Damage - You have 3 days to notify us of a damaged parcel you wish to make a claim for and 10 business days to submit the information to support the claim.
What we need from you
To ensure your claim is dealt with in the time frame we have from The APC, please email our Support Team ASAP .
Please provide your cost and sales invoices, please highlight the item you wish to claim for.
If you are logging a claim for a damaged item, you will need to provide photographic evidence of the external damage to the packaging as well as damage to the item itself.
All information can we send directly to our Support Team on despatch@nesglos.co.uk.
For more in depth information regarding the evidence to provide, please click here.
Still Unsure?
If you are unsure whether you are able to make a claim for Loss, Part-loss or Damage to your consignment, please see the APC Overnight Liability Cover document that was issued and signed at the beginning of your account set up with us. For a full detailed explanation of our Conditions Of Carriage, please visit the page on the website.